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Frequently Asked Questions

About Jewelry

Where is your jewelry produced?

All our jewelry is handcrafted by Indonesian artisans in small jewelry manufacture located among
beautiful rice fields on the island of Gods-Bali

What is the material the jewelry is made from?

Our brand is following Sustainable practices, that’s why we use only recycled Sterling silver 925 as base
metal for all our jewelry. For bright finishing we use 2 best types of platings: White Rhodium plating and
Vermeil Gold

What is White rhodium plating?

White rhodium is a precious metal with attention-getting reflective shine and anti-corrosive properties.

Here are a few of the benefits:

  • The electroplating process gives to silver more shine and protects against daily wear, preventing it from scratches.
  • White rhodium is easy to clean and doesn’t require any chemicals, just detergent free soap and warm
    water.
  • Jewelry plated with a white rhodium solution does not cause skin reactions, opening up more jewelry
    options for people with sensitive skin and metal allergies
  • Shiny white rhodium plated jewelry does not tarnish
What is Vermeil gold?

Vermeil Gold (pronounced vehr-may; it's French!) is a legally regulated term that refers to a high
quality kind of gold-plated jewelry. To be legally called "vermeil", the jewelry piece must meet ALL
of these conditions:

  • Have sterling silver as its base material. Sterling silver is an alloy made of 92.5% pure silver and 7.5% other materials, and is a standard material used in high quality jewelry (versus, e.g., brass or copper).
  • Be plated in a gold layer that is at least 10k (10 karats). That means the gold is at least 41.7% gold content.
  • Have gold plating that is at least 2.5 microns thick. A micron is 1/1000th of a millimeter.

The main differences between gold vermeil and gold plated jewelry are the thickness of the gold plating and the base metal used. Gold plated jewelry has plating at least
0.5 microns thick (5x less than gold vermeil). It does not require a sterling silver base; it usually uses inexpensive materials, such as copper or brass as its core metal. Since the layer of gold is so thin, the gold plating tends to wear off very quickly, which can cause the jewelry to degrade at a faster speed. That’s why we use Vermeil Gold for our jewelry.

Sizing

How do I know what size of jewelry should I choose?

All our necklaces come with extension chain and can be worn as short or longer piece. For Our bracelets and Rings please see our ring size and bracelet size guides. If you are in doubt you can contact us by email or whatsup and we will make our best to help you with this!

I didn’t find my size. Can you make it for me?

Our size charts might not be convenient for everyone, over the time we will make all efforts possible to produce in more variative sizes. For now we will be happy to make custom size order for you. Please keep in mind, that depending on the design of the piece and materials needed, time of production may vary. Please contact us on email or whatsup to discuss the custom order.

Care

How long is the life of jewelry piece?

In Elaya jewelry we believe that jewelry made to shine forever=) To be precise the Life duration of jewelry piece depends only on your care routine about piece, which is
very easy by the way. Here is our care guide.

Are your jewelry is waterproof?

Our jewelry pieces are not afraid of water, however we recommend to take it off before taking shower and swimming, as chemicals added in our cosmetic products and chlorine from the pool are harmful for precious metals, platings and
stones. We recommend to follow our Care Guide to prolongate shiny and bright life of your piece.

Delivery & Returns

Can you deliver to my country?

Yes! We deliver all our orders with DHL Worldwid. Please learn more about our delivery policy

I am in Bali, can I get the order via Gojeck?

For all customers, who are in Bali we can arrange fast delivery with Go Jeck

What if I am unsatisfied with my order?

You can return the order within 30 days from the date of purchase. Please learn more about our return
policy.

Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time.

Use coupon code WELCOME10 for 10% off your first order.

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